Sanctuary Luang Prabang Hotel

Kitsalat Road, Ban Aham,
Luang Prabang, Laos PDR


Ban Done Khame, Pakbeng District,
Oudomxay Province, Laos PDR

+856 20 52 845 182

BAN Theua, BP 365,
Vang Vieng, Laos PDR

+856 20 5597 8676

Contact us

    Frequently Asked Questions

    • Our normal Check-in time is 1400Hrs and Check-out time is 1200Hrs.
    • A valid ID and credit card is required at Check-in time.
    • Hotel room request is accepted only when valid credit card details are provided as to guarantee your reservation. Hotel reserves the right to cancel your reservation without prior notice in case your credit card is not valid.
    • Check In: Upon availability at time of arrival only
    • Check Out: Extension of check out time is subject to availability and will be charged as follows: 

    ! Check out until: 17:00 – 50% of room charge 

    ! Check out after: 17:00 – 100% of room charge

       1 . If modified or cancelled between 14 days to 1 day = 100% of the total amount will be charged

       2 . If modified or cancelled between 30 to 15 days before arrival = 50% of the total amount will be charged

    • Visa or Mastercard. 
    • 3% fee
    • The hotel reserves the right to charge guest’s credit card in the amount which is equal to the cost of all the accommodation period.
    • All our rates defined are Net, inclusive of 10% government tax, and non-commissionable.

    Free complimentary mineral water is provided each day. Dispensers are available throughout the hotels.

    • Enjoy awesome Lao food whenever you can to help local business and Lao farmers. 
    • Say Sabai dee – the Lao word for “hello” with a smile. When greeting a Lao person, you should touch palms together below your chin and nod your head downwards. 
    • Help to keep Laos clean and beautiful by not leaving litter. 
    • Show respect to the local religious customs and dress appropriately (long and body covering clothes) while in religious sites and when taking photos. Generally, locals are happy to be in your photos if you respect their space. If possible, ask permission first. 
    • Take off your shoes and leave them outside the house when entering a Lao person’s home. 
    • Generally, crouch down when passing someone who is seated.
    • Don’t touch someone’s head or show affection in public as it will embarrass your host. 
    • Don’t point with your feet/toes in someone’s direction. 
    • Don’t touch the robe of a monk, anyone’s head and women. 
    • Don’t walk around in a swimsuit or bikini. 
    • Don’t wear shorts, tank top to the pagodas, temples or other religious places. You will be considered rude and sometimes you will not be allowed in. 
    • Don’t sit down higher than a monk, your host or than a statue of Buddha.
    • Don’t give gifts or money to children as it encourages begging. Instead, it is wise to give to an established organization or village elders. 
    • Avoid using plastic bags. 
    • Don’t shout or raise your voice, especially in public, as Lao people speak softly and avoid confrontation. 
    • Don’t buy antique Buddha images or other sacred items as a lot of them were stolen from unprotected templates and sites.
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